What Data We Collect and Why We Need It
When you register an account, we collect your name, email address, phone number and the payment method you choose — whether that is bKash, Nagad or Rocket. We use this to verify your identity, process deposits and withdrawals, and keep your account secure. Your wallet number
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is stored only in encrypted form and is never shared with third parties for marketing purposes. We also collect device and session data — browser type, IP address, and pages visited — to detect unusual login attempts and prevent unauthorised access. If you contact our support
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team, we retain that conversation to improve how we respond to future requests. Data linked to your payment activity, such as transaction references from a bKash or Nagad transfer, is held for as long as required under applicable financial record-keeping obligations. You can ask us at
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any time what data we hold on your account. This policy applies where access is permitted under local law and eligible regions — we do not extend data commitments to regions where the platform is unavailable.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.